Welcome to the ResellerClub Support HelpDesk

  1. You can create a new Support Ticket by clicking on the "Submit a Ticket" button
  2. You can view existing tickets by logging in with your Support HelpDesk credentials
  3. If you do not have the password to access tickets created on this new desk, you can click on Lost Password and request your password to be delivered to your email address

Alternatively, you can call our Support Team for assistance at the following numbers: (Dial 3 for Support)

Telephone   Fax
USA: +1 (415) 236 1970
India: +91 (22) 3079 7676
China: 400 881 6630
UK: +44 (20) 7099 1834
Russia: +7 (495) 64 046 95
Spain: +34 93 3939103
Germany: 0800 - 189 - 9305
Brasil: +55 21 3958 1254
Turkey: +90 (212) 705 5344
  USA: +1 (320) 210 5146
India: +91 (22) 3079 7508
China: 0592 5816630 807
UK: +44 (20) 7183 2152
Russia: +91 (22) 3079 7679
Spain: +34-933939103
Germany: 0800-189-9305
Brasil: +55 21 3958 1254
Turkey: +91 (22) 3079 7679

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Latest Updates
May
6
.EU Registry Unavailability Notice
Posted by on 06 May 2015 05:57:06 AM

The .EU Registry has announced the following downtime:
 

Maintenance Details:
 
Date: Wednesday,6 May 2015
 
Time:  04:00 AM - 07:00 AM (0400 hrs - 0700 hrs) GMT/UTC
           09:30 AM -  12:30 PM (0930 hrs - 1230 hrs) IST

 

Duration: 3 Hours
 
During the above maintenance window, you would not be able to register, renew, transfer, manage or perform Whois lookup for .EU domain names.
 
This outage shall have no impact on the resolution/working of your already registered domain names. Please feel free to get in touch with our Support team, in case of any queries.


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May
5
Issue with Website builder
Posted by on 05 May 2015 11:30:23 PM

We are currently facing an issue with the Website builder where accessing the 'Manage Website Design' link returns an error.

 

Our system administration team is investigating the cause of the issue and is working towards resolving it at the earliest. We shall update this post as and when we have any updates from our server administration team.

 

The inconvenience caused is regretted.

 

Feel free to contact the support desk for any further queries or concerns.


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May
5
Maintenance Notice :
 
Please be advised that the following Windows servers will be undergoing maintenance as per the schedule and reason mentioned below.
 
Reason :
 
To upgrade Mailenable version on the server.
 
Maintenance Window :
 
Batch 1 :
Server : plesk-web13.webhostbox.net 
Date : Wednesday, 6th May 2015
Start time : 20:00 IST | 14:30 GMT | 10:30 EDT
Expected downtime : 1 hour
 
Batch 2:
Server : plesk-web20.webhostbox.net 
Date : Thursday, 7th May 2015
Start time : 20:00 IST | 14:30 GMT | 10:30 EDT
Expected downtime : 1 hour
 
Batch 3:
Server : plesk-web26.webhostbox.net 
Date : Friday, 8th May 2015
Start time : 20:00 IST | 14:30 GMT | 10:30 EDT
Expected downtime : 1 hour
 
Affected Services :
 
The mail service will be down during the maintenance period. Even though the maintenance window is scheduled for an hour, the websites will be down only during the restart of IIS service.
 
Please feel free to contact our support helpdesk in case you have any queries. We apologize for any inconvenience caused due to this.
 

 


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May
5
Connection issues with .IN Registry
Posted by on 05 May 2015 01:22:38 PM

We are encountering a few issues while connecting to the .IN Registry. Due to this, you may not be able to complete actions that require Registry connections, such as: domain name registrations, renewals, name server modifications, contact modifications etc.

 

Be rest assured, we are already aware of this and efforts are on to resolve this at the earliest.

 

Requesting your patience until any further updates from our end.

 

Feel free to write to our support team for any queries or concerns you may have.


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May
4
Connection issues with .ME Registry
Posted by on 04 May 2015 12:21:58 PM

We are encountering a few issues while connecting to the .ME Registry. Due to this, you may not be able to complete actions that require Registry connections, such as: domain name registrations, renewals, name server modifications, contact modifications etc.

 

Be rest assured, we are already aware of this and efforts are on to resolve this at the earliest.

 

Requesting your patience until any further updates from our end.

 

Feel free to write to our support team for any queries or concerns you may have.


Read more »