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May
18
Temporary suspension of new .PLACE registrations from 18th May, 2018
Posted by Nimish P on 18 May 2018 11:28:54 AM

Donuts Registry has informed us that effective May 18th, 2018, new .PLACE registrations will be temporarily halted until further notice.

The Registry is doing so to implement eligibility requirements for all new registrations for .PLACE TLD after this date. Unfortunately, there is no definite timeline that the Registry has shared with us.

Important points to note :

1. Check Availability: The check availability response will be 'Unknown' via our Supersite and through API. This will remain in place until the TLD is switched back on by the Registry at a future date, which is yet to be determined.

2. Renewal/ Transfer: The renewal and transfer of existing domains should continue to work as usual.


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May
16
Scheduled Maintenance of Pay.pw gateway
Posted by Joanna Rodrigues on 16 May 2018 07:13:39 PM

We had earlier notified you on 08-May-2018 regarding a maintenance for the Pay.pw Payment Gateway. However, the maintenance did not happen as per schedule and this has now been planned for the following date:

Date: 16th May 2018
From: 02:30 PM GMT | 08:00 PM IST
To: 04:30 PM GMT | 10:00 PM IST
Duration: 2 Hours

During this time, you will not be able to transact through this gateway using your credit/debit card. However, you can transact using the alternate payment methods available in your control panel. To know the alternate mode of payment click on My Billing->Addfunds.

For transactions done via Pay.pw after the maintenance, your card statement will be billed as follows:
For Indian clients: RAZ*ResellerClub.com
For International clients: Pay.pw*ResellerClub.com


You can reach out to our Billing team via https://support.resellerclub.com/helpdesk/ for any further assistance.

We regret the inconvenience caused to you.


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May
10
Issue with payments through Pay.pw gateway
Posted by Joanna Rodrigues on 10 May 2018 07:18:10 PM

07:34 pm IST

 

We have received an update that this issue is restricted to MasterCard cards. MasterCard is aware of the issue and they are working towards resolving this.

 

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07:18 pm IST

 

We are facing issues with payments made through the Pay.pw payment gateway. We are getting this checked with our processor and will update this thread with details.

 

In the meantime, you can transact using the alternate payment methods available in your control panel. To know the alternate mode of payment click on My Billing->Addfunds.

 

We regret the inconvenience caused to you.


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May
8
Unavailability of Support
Posted by stanford d on 08 May 2018 12:53:59 PM

Our Support Team will be unavailable for the following duration:

Date : Tuesday, 8th May, 2018

Time :  09:30 AM - 10:30 AM (0930 hrs - 1030 hrs) GMT/UTC
           03:00 PM - 04:00 PM (1500 hrs - 1600 hrs) IST

Duration : 1 hour

In the meantime, if you have any queries please create support requests and we will try and update them at the earliest.

The inconvenience caused to you is highly regretted.


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Apr
25
Unavailability of Billing Team
Posted by Joanna Rodrigues on 25 April 2018 10:23:31 AM

The Billing Team will be unavailable for the following duration:

Date: Wednesday, 25th April 2018
Time: 01:30 PM IST - 03:00 PM IST | 08:00 AM GMT - 09:30 AM GMT.
Duration: 1 hour 30 minutes

You can raise a ticket with us from https://support.resellerclub.com/helpdesk/index.php?/Tickets/Submit providing us with details of your request. All billing tickets will be responded to at the earliest.


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Mar
28
Issues with Phone Support
Posted by Nitesh K on 28 March 2018 12:03:50 PM

Update:

The issue with our Support Telephone Numbers has been fixed. You should now be able to get in touch with the support team using our previous numbers which are as follows:

India: +91(22) 6720 9090
(USA): +1 (415) 236 1970

Inconvenience is highly regretted.



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We are currently facing technical issues with our Telecom Network due to which you may not be able to reach us on the following Support numbers:

India: +91(22) 6720 9090

(USA): +1 (415) 236 1970

Our System Administration Team is currently working on getting this issue resolved as soon as possible. 

However, we have an alternate number which can be used to get in touch with our support team:

+91 (22) 71221700

We would appreciate your patience and co-operation.

 


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