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Issue with Ebanx Payment gateway
Posted by stanford d on 04 August 2018 09:34:29 PM

News post in English


Due to a technical change made by Ebanx, the redirection request from our site to Ebanx are failing.

We are working with them to fix the issue. This may take about 2 business days. You are requested to use the alternate payment methods available in your control panel to add funds to your account. And, contact the support team if you need any
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Limited availability of the Billing Team on 28-July-2018
Posted by Kevin Picardo on 26 July 2018 05:06:05 PM

The Billing team will be available for a limited period via call and tickets on 28-July-2018

From: 10 AM IST | 4:30 AM GMT

Till: 7PM IST |1:30 PM GMT

We will resume on
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Unavailability of Phone Support
Posted by stanford d on 20 July 2018 12:01:34 PM
We are currently facing technical issues with our Telecom Network due to which you may not be able to reach us on our US Support number listed below :

+1 (415) 236 1970

Our System Administration Team is currently working on getting this issue resolved as soon as possible. This may take around 2 hours for getting this resolved.

In the meantime, you can create support tickets which will be updated at the earliest.

We would appreciate your patience and
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Unavailability of Phone Support
Posted by Elaine R on 29 June 2018 09:18:41 PM

The issue with our Support Telephone Number has been fixed. You should now be able to get in touch with the support team using our previous numbers which are as follows:

India: +91(22) 6720 9090
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Unavailability of the Billing Team
Posted by Joanna Rodrigues on 19 June 2018 02:18:27 PM

The Billing Team will be unavailable for the following duration:

Date: Tuesday, 19th June 2018
Time: 02:15 PM IST - 03:00 PM IST | 08:45 AM GMT - 09:30 AM GMT.
Duration: 45
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Unavailability of Support
Posted by Elaine R on 13 June 2018 09:39:12 AM
Our Support Team will be unavailable for the following duration:

Date: Wednesday, 13th June, 2018

Time : 08:00 AM - 09:00 AM (0800 hrs - 0900 hrs) GMT/UTC
01:30 PM - 02:30 PM (1330 hrs - 1430 hrs) IST

Duration: 1 hour

In the meantime, if you have any queries please create support requests and we will try and update
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